Frequently Asked Questions

Click on a question below to read its answer.

Ordering

  1. Our headquarters are open from 6:00 a.m. to 5:30 p.m. Pacific Standard Time. Will-call orders are available from our regional warehouses between the hours of 8:00 a.m. and 4:30 p.m. local time.
  2. Use the "Request a Quote" page here on our website to receive a no-obligation quote, or contact our office at (800) 714-7171.
  3. You will need to know the following information to order a windshield:

    1. Vehicle Year, Make, and Model
    2. Numbers on the Windshield (Note: Please provide all numbers located on either side of the bottom corners of the windshield, including DOT number if available.)
    3. Glass Manufacturer
    4. Windshield height and width (see below for instructions)
    5. Windshield side type (passenger, driver, both, one-piece)
    6. Whether your windshield has a Shade (shaded band at the top of windshield), a black border around the edge of the windshield (also known as a Ceramic or Frit) and/or Dot Matrix (shading around the edge of the windshield).
  4. Measure your windshield across the center and from edge to edge. Note the exact height and width of the windshield.
  5. Because motorhomes are built on either a 96" or 102" chassis, too many windshields measure the same at the widest point. This makes it an ineffective tool in identifying the correct windshield. Measuring across the center virtually eliminates incorrect identification. Acquiring the middle measurement probably will require the use of a step ladder, but an accurate measurement will be well worth it.
  6. While VINs are a reliable source of identification for windshield replacement in the auto glass industry, they are not a reliable source for identifying windshields in the RV industry because the VIN on an RV tracks only the chassis--not the body. In most cases, the chassis and body are not built by the same manufacturer. This is why we ask for the numbers and specific measurements we’ve described above; they are necessary to assure that the correct windshield is provided.
  7. Choose the most convenient way to place your order.

    1. Phone us at (800) 714-7171; our Customer Service Representatives are available to take your orders during the hours of 6:00 a.m. to 5:30 p.m. Pacific Standard Time (or leave a voice message and we will return your call during our business hours).
    2. Fax an order form to us at (888) 714-7171.
    3. E-mail a request to us at rv@coachglass.com.
    4. Use the “Request a Quote” page here on our website.
  8. We do not have a catalog, because too many variables exist that would make it confusing and inaccurate. We do have an Inventory page that lists the manufacturers represented in our inventory. Please give us a call at (800) 714-7171 for information about a particular windshield.
  9. No, unless you're looking for an awkwardly shaped dining room table that curves down on the sides! Seriously, we don't have the equipment to cut glass, but we can direct you to a local full-service glass shop that does.
  10. NAGS lists only a handful of motorhomes; its listing is primarily auto glass and not niche markets such as RVs or exotic cars. We can help with pricing and generating a fair profit on your shop's RV windshield installations. Please give us a call at (800) 714-7171.
  11. Please refer to our Inventory page. Our full line of gaskets includes mid-90s and older. (Note: We recommend replacing only damaged windshield gaskets. Replacing a gasket in good condition unnecessarily adds to the risk of breaking a windshield during the removal and re-installation process.)
  12. All payments are normally processed through our headquarters in Eugene. Contact us at (800) 714-7171 to arrange for payment. We take all major credit cards, and credit accounts are available to regular customers with good credit. COD also is available.

Shipping

  1. Yes. And it wasn’t pretty.
  2. It is very important to immediately unpack and inspect our windshield shipments for chips, clams, or cracks. Complete this inspection before signing off with the freight company on the delivery, because signing for the windshield releases the shipper from liability even if damage is incurred in transit. We are unable help with recovering damages from the shipper without this inspection prior to signing for the shipment. If damage is found while inspecting the windshield, do not sign for it and call us immediately at (800) 714-7171. We'll take care of the shipping company for you, and get a new windshield out to you immediately.
  3. We pride ourselves on same-day shipping; with few exceptions we will ship your windshield out the same day we receive your order. Approximately 95% of our orders are received in two days or less.
  4. We supply our windshields throughout the U.S., Canada, Australia, New Zealand, Puerto Rico, and parts of Europe.
  5. Yes! Will-Call orders are available from our regional warehouses between the hours of 8:00 a.m. and 4:30 p.m. local time.
  6. We strongly suggest that you pick up your windshield in a truck equipped to handle transportation of glass. We cannot be responsible for breaks once you take possession of the glass. And remember, don't slam the cargo door on your glass, and if your glass transport is a van, the van cargo height must exceed the height of the windshield!
  7. All orders are processed through our Eugene, Oregon headquarters. Shipments are processed in the order they are received. Some exceptions occur, but normally all orders are available for pickup later that same day.

Customer Service

  1. Yes. Generally, itemization is the key to successful insurance billing. On your bill, break out the following costs: windshield, labor, crate, freight, materials, and mobile service (if applicable). More specifically, through our installation and billing experience, we’ve learned the preferences of individual insurance companies. For more assistance with your particular billing issue, contact our office at (800) 714-7171.
  2. Occasionally, windshields develop stress cracks after installation. Stress cracks are not chips, clams or cracks that are visible prior to installation. They are most often the result of excessive flexibility in older coaches that creates more body flex around the windshield, which in turn pinches or binds the glass. This is a common problem as a coach ages. Our warranty uses the following definition of a stress-crack from faulty glass: “Glass break that originates from one of the outside edges of the windshield, and is not a result of impact from debris, stress from flexing of the coach’s cap, or improper installation.” We evaluate stress-crack claims on a case-by-case basis, depending on the origin and severity of the crack. If you have questions regarding our warranty, please contact us.
  3. All our glass meets or exceeds U.S. Department of Transportation standards as certified by the USDOT number on the glass.
  4. Some ideas:

    1. Specify a specialty with motorhomes in your yellow page ad and/or other advertising.
    2. Solicit business in campgrounds, RV expos, and other areas with high concentrations of RV owners.
    3. Encourage word-of-mouth referrals by your quality of work.

    For more ideas, contact us at (800) 714-7171.

  5. To view current job postings click on 'Employment Opportunities' at the bottom of our Homepage.